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Collaboration PostNL

4000 parcel deliverers smoothly on board the new working method: from paper lists to hand terminals. We spoke to Rick Gorter about our collaboration. A short demo of the film can be seen here.

Our task

Smoothly introducing 4,000 parcel deliverers to the new working method: from paper list to handheld terminal.

Company

PostNL
Rick Gorter - Staff Operations PostNL Parcels

What was the reason for the collaboration?

"PostNL was on the eve of a major operation to have some 4,000 parcel deliverers switch from a paper list to working with a handheld terminal. The challenge was not only the number of people who had to be told that they would be working very differently, but also how to smoothly integrate these people into the new working method."

How did the project and the collaboration go?

"In consultation with Instructiefilm, it was decided to record a film with a parcel delivery person in which the activities and all functionalities from A to Z were shown in clear images, supported by easy-to-understand texts. The collaboration was a success from the start, because there was plenty of room to get started with the content ourselves, while we were continuously supported and advised by Instructiefilm. The collaboration was also continued in later larger and smaller implementations."

What is the added value of the collaboration?

"The added value is that Instructiefilm offers all the space to remain in control: it was always possible to choose to do something yourself (also in-house at Instructiefilm) or to have more specialist work done by Instructiefilm. The flexibility, sometimes activities change so that they also have to be removed from a training film, is enormous. Furthermore, Instructiefilm is not only aware of the latest techniques in the field of filming and editing, but also of laws and regulations in the field of, for example, AVG."
See below a demo of the beginning of the film.

TESTIMONIALS

This is what other partners say about us

Instructiefilm.nl offers all the space to remain in control yourself. The flexibility is enormous. Furthermore, Instructiefilm is not only aware of the latest techniques in the field of filming and editing, but also of laws and regulations in the field of, for example, AVG.

Rick Gorter

Staff Operations Postnl Parcels

An instructional film with its own identity, without sacrificing flexibility

What really struck me during the project and the collaboration is the good knowledge of Arbo and safety standards that is present at Instructiefilm.nl. This allows them to really challenge on content and think along about how to communicate in the gate instruction about certain safety risks.

Ferdy van Breda

SHEQ Manager

COOPERATION

Our mission

Smoothly introducing 4,000 parcel deliverers to the new working method: from paper list to handheld terminal.

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